Amazon: an extraordinary success story
Holder, Eurest Excellence in Services Chair / Academic Director, PDD Madrid Program / Member, Editorial Board of the 'IESE Insight' magazinePhilip Moscoso holds the Eurest Chair of Excellence in Services and is Full Professor in the department of Operations & Technology Management at IESE Business School. Philip has completed a Service Management Program at Harvard Business School, a General Management Program (PDG) at IESE, and received his M.Sc. and Doctorate in Industrial Engineering and Management from the Swiss Federal Institute of Technology (ETH) in Zurich.<BR> <BR>At IESE, Prof. Moscoso teaches executives in both open enrolment programs as well as in-company programs, and to master students in the different MBA programs of the school. Furthermore, Philip is the academic director of several programs at IESE, and since many years he is a Visiting Professor at the Chinese business school CEIBS and at the fashion business school ISEM. <BR> <BR>His research analyses how operations excellence and innovation can generate competitive advantage for companies, with a particular attention to service and consumer product companies. Over the years, he has had the opportunity to develop his areas of interest through teaching, research projects and consulting work. Philip has published more than 40 articles in international journals, such as <i>Ergonomics</i>, <i>Journal of Engineering Design</i> or <i>Production Planning & Control</i>, in conference proceedings and in business newspapers. He has also authored more tan 30 teaching cases and technical notes, as well as two books on operations management.<BR> <BR>Professor Moscoso complements his scholarly work with advisory services to companies. He has worked for international consultancies as Bain & Co. and KPMG, and over 15 years has advised clients from different industries on issues as strategy, organization, or performance and service improvement.